Desktop Support Analyst

Role Summary

The Desktop Support Analyst role is a hands‑on, internal customer focused role, providing day to day support to Magnet Forensics employees. The Analyst’s primary accountability is to the End User, ensuring that Magnet Forensics employees are equipped and able to perform their roles.

• Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems.
• Working on technical issues, and providing related follow‑up and timely updates on issues using the ticketing system.
• Documenting internal procedures and knowledge‑base articles for end users.
• Performing updates, audits and configuration changes of systems and software as well as documenting the configuration of the system.
• System monitoring and configuration, verifying the integrity and availability of all hardware.
• Reviewing system and application logs, and verifying scheduled jobs.
• Providing support outside normal hours of work.
• Going into the office during outside of business hours as required.
• Commuting at unconventional hours/schedule to the office.
• Other duties as required.

• Bachelor’s Degree or Diploma in Computer Science or related field, or equivalent experience.
• 2+ years of technical experience including administration and support of technical infrastructure.
• Demonstrated ability in dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment.
• Strong understanding of Windows, Linux and Mac Operating Systems as well as Apple, Android and iOS.
• Strong understanding of Active Directory, Office 365, networking technologies and web application environments.
• Solid understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.).
• Keen sense of teamwork, personal integrity, responsibility, and accountability.
• Highly organized in time management and documentation.
• Strong self‑starter attitude with excellent problem‑solving skills.
• Understanding of general asset management practices (procurement, assignment, and disposal) and the use of database to track information.

$60,000 - $75,000 (CAD) a year

Magnet offers generous time‑off policies, competitive compensation, volunteer opportunities, reward and recognition programs, employee committees & resource groups, and healthcare and retirement benefits.

We’re looking for candidates who can demonstrate Magnet CODE in their previous experiences: CARE – We care about each other and our mission to make a difference; OWN – We are accountable for our results while acting with integrity, empathy, and respect; DEDICATE – We put our heart and soul into meeting the needs of our customers;
Evolve – We constantly innovate and explore new ways to work together to make an impact.

We take a hybrid‑flexible approach to support productivity and work‑life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person, typically ranging from weekly to monthly. Most days you can choose what works best for you while staying in tune with your team’s goals.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process.

Please contact [email protected] should you require any accommodations.

All offers of employment are contingent upon satisfactory completion of a background check conducted in accordance with all applicable laws. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants:
Magnet Forensics participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

Magnet does not use artificial intelligence for screening, assessing, or selecting applicants. Should this practice change, we will update this disclosure accordingly.