Service Desk Lead Technician

Position: Service Desk Lead Technician at Alterna
Drive technical excellence as a Service Desk Lead Technician with Alterna. This hybrid position emphasizes advanced troubleshooting skills and exceptional customer service.

In this senior role, you will provide leadership on the service desk, managing complex IT issues across the organization. A strong background in customer support and familiarity with both Windows and MAC systems will be essential for this position. Your ability to analyze patterns and implement timely solutions will significantly enhance service delivery.

Key Responsibilities:

• Coordinate troubleshooting efforts and escalate issues as necessary

• Provide second-level support and hands-on technical assistance

• Lead desktop and productivity enhancement initiatives

• Maintain detailed documentation of service desk procedures

• Train and support junior staff in technical troubleshooting

Requirements:

• Bachelor’s degree in computer science or 3 years equivalent experience

• Must hold A+ and Office
365 Certifications

• 3 years of IT desk side support experience

• Solid technical knowledge of network and PC hardware

• Availability for travel and on-call rotation

Maximize your impact in the IT field by bringing your technical skills to Alterna as a Service Desk Lead Technician.
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