Information Technology Generalist

Position Overview

The IT Support Generalist will work closely with the business to help support growth. The position manages all incoming helpdesk requests, sets priorities and promptly resolves issues and closes tickets with fantastic customer service.

• Onsite in our Kanata office 4/5 days per week;
• Primary person responsible for IT help‑desk operations, ensuring prompt and professional resolution of support tickets from our employees;
• Takes ownership for IT related Onboarding and Offboarding processes and tasks;
• Hands‑on IT support to end users, including software and hardware troubleshooting;
• Hardware provisioning, including Autopilot deployments and asset tracking;
• Monitor and maintain Windows OS, Office 365, and some Mac/Linux;
• Administer user and group accounts in Active Directory / Entra ;
• Create and maintain documentation for IT processes, configurations, and change management logs;
• Purchase and provision IT software;
• Fluent user of AI for assistance with troubleshooting, support and replies.

• Minimum of 3 years of experience in a similar position in IT;
• Post‑secondary education in a computer‑related field or the equivalent related work experience;
• Excellent customer service and communication skills;
• Fluency in English is required (spoken and written) for audits and client communication;
• Strong diagnostic and problem‑solving skills;
• Can manage and prioritize multiple tasks, very organized with a good attention to detail;
• Experience working with IT ticketing systems;
• Experience with IT hardware provisioning;
• Strong knowledge of Windows OS, Active Directory, Entra , Exchange Online, and Office 365;
• Working knowledge of Linux systems (Ubuntu, Red Hat) and command‑line administration;
• Ability to document processes, configurations, and incident responses in a detailed and organized manner;
• Self‑motivated with the ability to work independently and as a member of a team;
• Understanding of compliance and cybersecurity frameworks;
• Able to shift schedule to work the odd evening or weekend to repair critical systems/components or perform upgrades/fixes outside of business hours;
• Ability to obtain security clearance to work within Canadian and US government contract requirements (e.g., Secret Clearance) (Existing security clearance an asset).

This role is being posted to fill an existing vacancy.

Annual base salary ranges from $65,000 to $75,000. The final offer within this range takes into account the variations in knowledge, skills, experience, and market conditions, and with consideration to internal equity.

Our competitive compensation package also includes a comprehensive benefits package, including medical, dental, and vision plans, matching GRSP contributions, annual profit‑sharing bonus, along with other supplementary benefits.

We also recognize that candidates show interest throughout different career stages and welcome all applications. When there is a great fit, the level of the role may be shifted as applicable.

Fidus is committed to creating a diverse environment and is proud to be an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the selection process.