Lead Helpdesk Operations

Position: Lead Helpdesk Operations at BGBx
Join BGBx as a Helpdesk Manager, where you'll lead the IT support team to deliver outstanding service in a collaborative environment. Focus on continuous improvement of helpdesk processes to support users effectively.

In this pivotal role, you'll manage IT helpdesk operations while leading a team towards service excellence. You'll be responsible for troubleshooting complex issues and collaborating with other technical teams. Your expertise will ensure that users receive timely support and seamless technology experiences.

Key Responsibilities:

• Manage intake and resolution of IT support tickets

• Coordinate internal teams for escalation issues

• Configure and maintain user hardware and software

• Support new hires with onboarding processes

• Analyze helpdesk performance metrics for improvements

Requirements:

• 3-5 years of IT helpdesk experience

• Leadership experience of 1-2 years

• Strong understanding of operating systems and devices

• Experience with Office 365 and cloud applications

• Excellent problem-solving abilities

Utilize your leadership skills to elevate helpdesk service quality and user satisfaction at BGBx.
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