IT Support Technician at CIHI

Become an IT Support Technician with CIHI, a not-for-profit organization dedicated to health data in Canada. This position offers a blend of onsite and remote support, focusing on hardware and software environments.

CIHI seeks a Junior IT Support Technician to provide essential technical support in either Toronto or Ottawa. You will handle service requests and incidents related to end-user hardware and software. Ideal candidates possess strong communication skills and technical acumen, focusing on customer service.

Key Responsibilities:

• Respond to service requests for hardware and software support

• Perform maintenance and installation of laptop components

• Manage desktop and laptop lifecycle, including imaging and recovery

• Recommend solutions for technical issues of medium complexity

• Document standard procedures and create technical knowledge bases

Requirements:

• Undergraduate degree in Computer Science or related field

• 1 year of desktop support or technical service experience

• Experience with Windows hardware and software

• Knowledge of Active Directory and Office
365

• ITIL certification is an asset

Support IT operations and enhance user experiences through effective technical solutions at CIHI.
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