Technical Customer Success and Solutions

Position: Technical Customer Success and Solutions Role
Become the bridge between technology and customer success as a Customer Success and Solutions Specialist. This role focuses on troubleshooting software challenges while ensuring excellent communication with clients.

We seek a professional with three to five years of experience in a technical customer role. Your responsibilities include troubleshooting software issues and partnering with Engineering teams. You will leverage AI tools to speed up the resolution process while maintaining precise records in Salesforce.

Key Responsibilities:

• Own tier II troubleshooting for customer software cases

• Collaborate with Product and Engineering teams effectively

• Record all customer interactions accurately in Salesforce

• Serve as the technical liaison between customers and internal teams

• Utilize AI tools for triage and drafting customer responses

Requirements:

• 3-5 years of experience in a technical support role

• Bachelor’s in Computer Science or related field

• Strong understanding of CRM systems

• Excellent English communication skills

• Ability to travel to the U.S. without a visa

Enhance customer relationships through technical expertise and communication in this critical role.
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