Impatica Customer & Product Quality Specialist

Enhance customer satisfaction at Impatica while ensuring product quality in this unique role. This position involves direct customer support and rigorous software testing to maintain top product standards.

Joining the Global Customer Support team, you will provide exceptional service via phone and email, addressing inquiries and concerns. As a Product Testing Specialist, you'll be responsible for pre-release testing, collaborating with developers, and ensuring that all products perform optimally. Your contribution is essential in maintaining the quality and functionality of our software offerings.

Key Responsibilities:

• Provide excellent support for all customer queries

• Document and track all customer interactions meticulously

• Conduct comprehensive functionality and performance testing

• Collaborate with developers on testing tools and strategies

• Offer product training to customers and staff as needed

Requirements:

• Relevant post-secondary degree or diploma

• 2+ years experience in technical support roles

• Advanced knowledge of Microsoft PowerPoint and Windows OS

• Knowledge of testing tools like Bugzilla

• Effective communication skills in English

Utilize your problem-solving and interpersonal skills to drive success at Impatica.
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