Junior IT Technician

Take your IT career to new heights with the Canadian Institute for Health Information. As a Junior IT Technician, you will provide essential support to end-users, focusing on incident resolution and technology management.

This full-time role in Ottawa offers the chance to engage in ITSM Problem Management while assisting with the installation and configuration of various hardware and software. You will play a key role in maintaining CIHI’s equipment and ensuring smooth operations across its systems.

Key Responsibilities:

• Respond effectively to incidents and service requests

• Assist with the installation of laptops, tablets, and software

• Maintain and manage IT inventory securely

• Support documentation of operational procedures

• Collaborate with teams on problem management initiatives

Requirements:

• Degree in Computer Science or related field

• 1 year of desktop support experience

• Familiarity with Windows hardware/software configurations

• Strong analytical and communication skills

• ITIL knowledge is beneficial

Join CIHI and contribute to vital health data management for Canadians while enhancing your technical skills.
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