Senior Technical Account Manager

Position: Senior Technical Account Manager at Affirm
Drive technical success for Affirm’s largest merchants as a Senior Technical Account Manager. Collaborate with developers and product teams to enhance solutions and optimize architecture.
Taking a proactive role, you will ensure the ongoing technical success of key merchant relationships post-sale. You'll guide teams through integrations and help them avoid pitfalls while maximizing Affirm’s offerings. Partnering closely with product, engineering, and operations teams, this position requires strong technical acumen and exceptional communication skills.

Key Responsibilities:

• Guide merchants through technical integration and architecture

• Build trust with developers and product partners

• Manage and prioritize technical support for troubled accounts

• Collect early feedback for product refinement

• Facilitate multi-department efforts to resolve issues
Requirements:

• 5+ years in technical customer-facing roles

• Experience in the payments ecosystem

• Bachelor’s in a technical field or equivalent

• Strong communication skills and coding knowledge

• Strong project management abilities
Enhance merchant experiences and drive technical strategies with Affirm as a trusted partner.
#J-18808-Ljbffr