Senior Technical Account Manager Job Ottawa area,Ontario Canada,IT/Tech

As a Senior Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale
You will advise their developers, product teams, and key business partners throughout the entire customer lifecycle
You will be responsible for implementing our products into merchants’ existing architecture and you will continue to work with them as they scale
You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations
Technical Account Managers are a part of the Engineering Team and work closely with affirm’s Product, Operations, Customer Success and Merchant Help teams
Lead the technical relationships for a named set of merchants within a vertical or category; you will be responsible for building the trust of your technical counterparts while also fostering long-term relationships with all merchant partners
Manage and provide technical guidance for new merchant integrations, reducing your merchants’ risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners, including betas and pilots
Support clients through their lifetime as affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner
Provide early feedback to engineering and product teams while iterating on new products
Identify areas to improve operational efficiencies and onboard our merchants more quickly

Benefits

Compensation:
We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
Spending Wallets:
Access tech, food, lifestyle, and family planning wallets for your expenses
Supportive Communities:
Get involved with our employee resource groups and community groups
Remote-first Workforce:
If your role is remote, you can set up shop anywhere in your home country
Generous Time Off:
Take the time you need when life happens
Health Benefits:

Get a plan that fits your needs
Mental Healthcare:
Take care of your mind with great mental health programs
Parental Leave:
Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
Away Days:
We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
Learning & Development:
Engage in exciting learning programs to level up your growth

Qualifications

Familiarity with the payments ecosystem
Validated ability to lead important client relationships
Bachelor’s degree with a record of pushing yourself academically or equivalent practical experience
5+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key developer relationships
Comfortable writing code in at least one language
Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!)
Familiarity with web/mobile application architecture
Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad
Strong project management skills, capable of influencing internal and external partners to stay on schedule
Confidence and fluency when discussing technical concepts with developers
Comfortable reading code in at least two programming languages

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