IT Services Manager
Job in
Ottawa, Ontario, Canada
Listed on 2026-07-18
Listing for:
General Dynamics Mission Systems - Canada
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, IT Business Analyst, Systems Administrator
Job Description & How to Apply Below
In this pivotal managerial role, you will oversee the IT Service Desk and End-User Services functions. Your focus will be on providing top-quality support for employees across multiple Canadian sites. You will collaborate closely with stakeholders, champion ITIL processes, and support the Service Now implementation to ensure all users receive the appropriate IT tools and services.
Key Responsibilities:
• Lead Service Desk team to meet service level targets
• Enhance user services leveraging ITIL best practices
• Manage IT tools like Service Now for continuous improvement
• Develop roadmaps aligning with business needs
• Ensure accurate asset configuration management
Requirements:
• Degree or diploma in IT, systems, or related field
• Proven experience managing IT services and projects
• Strong leadership and mentorship skills
• Effective communication across all organization levels
• Understanding of ITIL framework and its applications
Join General Dynamics to deliver impactful IT services that drive organizational success.
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