Technical Support Analyst at CCC

Join the Canadian Commercial Corporation as a Technical Support Analyst in a hybrid environment. Deliver top-tier support for Microsoft 365 applications and ensure exceptional customer service.

In this role, you will provide L1 and limited L2 technical support, ensuring timely resolutions for end-user incidents and service requests. You will also manage service desk tickets, administer user accounts, and oversee hardware support. Embrace structured troubleshooting methods to enhance service quality and improve user experiences.

Key Responsibilities:

• Provide L1 and limited L2 support for technical issues

• Manage and monitor the service desk ticketing system

• Administer Active Directory accounts and user access

• Support Microsoft 365 apps like Teams and One Drive

• Resolve issues with user hardware and meeting room technology

Requirements:

• Bilingual in both official languages (C-B-C)

• Two years in service desk and customer support

• Experience with Microsoft 365 administration

• Knowledge of Active Directory, basic networking, and ITSM

• Post-secondary education in information technology

Bring your expertise in technology to support CCC's mission of connecting Canada with the world.
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