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Job Description & How to Apply Below
As a key member of Gogo’s Product Support team, you will engage in proactive product support and technical training delivery.
Your role will include managing escalations, conducting root cause analysis, and collaborating with engineering and development teams to enhance product capabilities. Expect to perform on-site support and engage in user acceptance testing for hardware releases.
Key Responsibilities:
• Serve as SME for Gogo legacy and emerging products
• Manage product support escalations and corrective actions
• Collaborate with cross-functional teams for product enhancements
• Develop technical training materials and SOPs
• Support AOG events and trade shows with on-site assistance
Requirements:
• Bachelor’s in engineering or related field preferred
• 7-12 years of experience in relevant technical disciplines
• Strong troubleshooting and problem-solving skills
• Ability to handle multiple priorities in a dynamic environment
• Excellent written and verbal communication abilities
Become a key player in ensuring operational excellence and customer satisfaction at Gogo.
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Position Requirements
10+ Years
work experience
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