Service Delivery Operations Leader at Sectigo

Join Sectigo in Ottawa as a Service Delivery Operations Leader, where your skills in Salesforce and operational management will improve service performance and customer satisfaction.

Sectigo is looking for a hands-on Operations Manager to direct service delivery improvements and enhance customer support initiatives. Your expertise in customer-facing operations and process optimization will be vital in executing scalable solutions and leading cross-functional teams. With a strong foundation in Salesforce, you will implement best practices to drive measurable outcomes in a dynamic environment.

Key Responsibilities:

• Drive strategic enhancements across customer support operations

• Collaborate with executives to define operational priorities

• Execute Salesforce projects enhancing service delivery

• Create reporting tools for monitoring performance metrics

• Facilitate change management across service teams

Requirements:

• Minimum 7 years in service delivery or related operations

• Strong Salesforce Service Cloud experience required

• Proven ability to build and improve support teams

• Exceptional analytical skills for performance improvement

• Experience navigating fast-paced, target-driven environments

Utilize your operational leadership and Salesforce expertise to advance Sectigo's service delivery in Ottawa.
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