Technical Support Systems Technician
Job Description & How to Apply Below
The Systems Technician position requires specialized expertise, particularly in Computer Networks and integrated building technologies, with at least 5 years of relevant experience. You will serve as a primary technical contact to resolve escalated issues, while collaborating closely with cross-functional teams to enhance system performance.
Your role is crucial for improving the end-user experience and supporting building management operations.
Key Responsibilities:
• Serve as primary technical contact for escalated support requests
• Diagnose and resolve issues in CCTV and Access Control systems
• Conduct root cause analysis for recurring system issues
• Provide technical guidance via phone, email, and live chat
• Support computer networks including IP addressing and switches
Requirements:
• Bachelor's in Computer Science or related field
• Minimum 5 years in technical support or system analysis
• Expertise in CCTV and Access Control technologies
• Strong understanding of IP networking and structured cabling
• Bilingual in French and English for Quebec clients
Elevate your career by bringing your technical skills to our innovative support team.
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