Business Analyst - Program

PAL Aerospace is proud to partner with Sky Alyne , the prime contractor for the Future Aircrew Training ( FAcT ) Program —Canada’s next-generation training initiative for the Royal Canadian Air Force (RCAF) . This transformative program will redefine how Canada trains its pilots, Air Combat Systems Officers (ACSOs) , and Airborne Electronic Sensor Operators (AES Ops) through a powerful blend of live flying, advanced simulation, and classroom instruction.

PAL Aerospace is seeking a detail-oriented and analytical Business Analyst to support the FAcT Program and departmental performance initiatives, preferably based in our Ottawa, ON offices. The Business Analyst will report to the Program Director and support the Program Manager, Project Managers, and Operations Manager. This role is primarily responsible for designing and implementing data collection frameworks, gathering and validating data, and developing dashboards to monitor and report on key performance indicators (KPIs).

The ideal candidate will have a strong background in data analysis, business intelligence tools, and performance measurement.

• Develop andmaintaina comprehensive data collection framework aligned with program and departmental goals.
• Collaborate with stakeholders toidentifyrelevant KPIs and define data requirements.
• Collect, clean, andvalidatedata from multiple sources to ensure accuracy and consistency.
• Design and populate interactive dashboards and reports using tools such as Excel and Power BI.
• Monitor data trends andprovideactionable insights to support strategic decision‑making.
• Ensure data governance and compliance with internal and external data standards.
• Support ad hoc analysis and reporting needs across the department.
• Document processes and provide training to end‑users on dashboard usage and data interpretation.

• Support monthly programmatic, schedule and financial review presentations with dashboards.
• Prepare orassistwith other project-related documents, presentations or tasks as required by the Program Director, Program Manager,Project Manager sand Operations Manager.
• Conduct GAP analysis on existing andnew solutions.
• Create reports, Power Points, and other communication to management as required.
• Other duties as assigned.

• Document,decompose,manage,and track current business requirements.
• Document,decompose,manage,and track Project and Program requirements.
• Facilitate workshops, meetings,andinterviewswith divisional reps, leading the discussion to gather requirements.
• Create test plans, test scripts, and work with stakeholders as needed tomonitortest execution while assessing, tracking, and managing defects.

• Create and implement process improvement strategy.
• Develop process models for optimization.
• Enhance and continually improve performance reporting.
• Analyze results against trends and benchmarks to find efficiencies and opportunities.
• Work closely with stakeholders to define and document applicable processes, procedures, etc.

• 3+ years of experience in a business analyst or data analyst role.
• Bachelor’s degree in Business Analytic sis preferred.
• IIBA certification (E or CCBA) or PMI – PBA
• PMI – CAPM or PMP equivalent considered an asset.
• Demonstratedproficiencyin data visualization tools (e.g., Power BI).
• Strong skills in Excel, and data manipulation.
• Experience with performance measurement and KPI reporting.
• Excellent analytical, problem‑solving, and communication skills.
• Experience in an Aviation/Aerospace setting considered an asset.
• Experience usingMSSharePoint,PowerPoint,Visio,andJama software.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Proven experience in process development.

Incumbent must be able to obtain the required level of Government of Canada Personnel Security Clearance.

• Personal travel privileges with PAL and interline agreements with other airlines.
• Employee and Family Assistance Programs.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Defined Contribution Pension Plan.
• Employee Stock Purchase Plan.
• Employee Tuition Assistance Program.
• Opportunities for growth.
• PAL Days between Christmas & New Years.

PAL Aerospace is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected.

Candidates of all backgrounds are encouraged to apply.