Team Lead - SAP Basis

About the role

Canadian Blood Services is seeking a Temporary Full-time Team Lead – SAP Basis to join our Internal Customer Experience IT Optimization team. As the organization continues to evolve, modern software development practices and automation are foundational to our IT strategy and central to meeting the demands of a fast‑changing environment.

The Internal Customer Experience IT Optimization team enables agile ways of working and supports teams in delivering well‑managed, user‑focused technology solutions. As a manager, you will lead a team of SAP Basis analysts and consultants responsible for supporting critical IT infrastructure and SAP solutions, overseeing technical upgrades, system enhancements, and delivery of new SAP functionality while ensuring a stable, secure, and high‑performance environment for all users.

• Lead a team of SAP Basis analysts, defining objectives, establishing priorities, monitoring performance, providing feedback, and identifying development opportunities for team members.
• Oversee the implementation, upgrades, refreshes, and ongoing support of SAP environments.
• Ensure SAP systems are stable, secure, highly available, scalable, monitored, and performing optimally.
• Serve as the primary contact for initiatives requiring SAP Basis team support, collaborating across technical and business teams.
• Participate in design discussions and recommend improvements to SAP systems.
• Establish best practices, track SLAs, metrics, and system performance, including monitoring external service providers and vendors.
• Perform other related duties as required to support evolving business and operational needs.

• Post‑secondary level education in a relevant discipline from a recognized academic institution, preferably a university degree or college diploma. SAP certifications are desirable.
• At least 8 years of relevant and practical work experience in SAP Basis, with several years leading SAP teams in a supervisory capacity.
• Experience with SAP HANA, S/4
  
  HANA, SAP BTP in cloud or hybrid environments.
• SAP Basis skills and experience in SAP ERP, CRM, Portal, Fiori and Netweaver systems.
• Experience in an Oracle RAC Cluster environment.
• Experience with SAP Cloud ALM and Solution Manager.
• Experience with AIX Unix or Linux.
• Experience with High Availability Solutions.
• Experience with hyperscaler cloud computing technologies (e.g., AWS, Azure) is desirable.

• Percentage in lieu of benefits and vacation.
• Annual performance award up to 8%.
• Employee discounts, wellness program, professional resources.

• This role will work in a hybrid environment with requirements to be on site at one of the following locations 40% of the time (2 days per week): 2540 Lancaster Road, Ottawa, Ontario; 100 Parkshore Drive, Brampton, Ontario; or 67 College Street, Toronto, Ontario.
• You will work Monday through Friday, 37.5 hours per week.
• If you are located outside Ottawa, you may be expected to travel to our Ottawa office twice quarterly for in‑person team meetings or when required.

We acknowledge that the work of Canadian Blood Services spans many territories and treaty areas across Canada, and we are grateful for the traditional knowledge keepers and elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

Applicants who require accommodation should discuss their needs with us.