Bilingual RTR Payment Operations Center Analyst - Level 3

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure these financial transactions in Canada are carried out safely and securely, working with us is for you!

We Are a Public Purpose, Non-profit Organization Situated At The Center Of Canada’s Payment Ecosystem. We Own And Operate Payment Systems That Process Hundreds Of Billions Of Dollars’ Worth Of Payment Transactions Every Business Day. We Convene Ecosystem Participants To Discuss Their Multiple And Diverse Interests And Ideas And To Navigate Industry-level Challenges. We Adhere To a Set Of Values That Are Our North Star

With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Payments Canada governs and operates Canada’s essential payment clearing and settlement infrastructure, including associated systems, by-laws, rules, and standards. As an organization focused on strategic growth to better serve Canadians, all employees must be adaptable and willing to drive positive change within their team and the company.

The Payment Operations Centre Analyst – (Level III) is responsible for providing critical support for Canada's payment systems in addition to the duties and responsibilities outlined in the description below. This position involves 24/7 operational duties, including system monitoring, incident mediation between service partners and financial members, and providing direct advisory services to financial member clients. The position also contributes significantly to documentation and process improvement projects across the organization.

Responsibilities of the Payment Operations Centre Analyst – (Level III) include but are not limited to:

• Participate in the preparation for the deployment of a new national payment system (Real-Time Rail), including operational readiness activities, pre‑Go‑Live support (high‑level monitoring, critical incident events, change management, etc.), documentation build and refinement, training enhancements, and participation in validation activities prior to go‑live.
• Serve as the primary point of contact and relationship liaison between Participants, Service Partners and Payments Canada.
• Provide continuous monitoring of payment flows, system availability, and conduct routine system validation checks.
• Execute and follow up on customer requests, incidents, and problems.
• Manage all incidents efficiently, ensuring timely resolution and strict adherence to escalation procedures.
• Perform core ITIL functions (Request, Change, Incident, Problem, etc.) to maintain high service standards and follow established best practices.
• Execute assigned Standard Operating Procedures (SOPs), ensuring their routine application and maintenance as part of operational methodologies.
• Actively monitor critical payment systems. Monitor dashboards, identify anomalies, and translate observations into appropriate actions in accordance with SOPs.
• Respond to issues in a professional and efficient manner and initiate the Incident Response process properly.
• Establish and maintain a sound understanding of all external application functions (both PC and service partner platforms).
• Maintain a high level of customer service throughout all activities and represent Payments Canada to external stakeholders.
• Maintain a high degree of knowledge on Payments Canada functions through scheduled and self‑led training.
• Provide operational support to RTR, Payment Operations Centre Analyst staff.
• Participate in projects as a member and support the…