Bilingual Senior Consultant, Solution Delivery ( LMS

Req : 430993

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world‑class networks, AI‑powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #Team Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise‑scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next‑generation services to businesses and governments.

The ideal candidate is a highly adaptable consultant with a strong background in contact centre operations and adult learning. In addition to supporting contact centre transformation initiatives, this role brings a training‑first mindset, with hands‑on experience in designing, developing, and delivering effective learning solutions for operational teams, supervisors, and stakeholders.

The candidate has proven expertise in training needs assessment, instructional design, and digital training creation, including the development of interactive learning capsules using tools such as Articulate. They are comfortable working directly with clients to translate complex operational and technological concepts into clear, engaging, and accessible learning content.

They demonstrate the ability to quickly learn new tools and platforms (e.g., Genesys Cloud, NICE CXone) and become proficient enough to support training creation, enablement activities, and client guidance. They also have experience supporting or managing Learning Management Systems (LMS) to publish, maintain, and track training content.

With a strong consultative and client‑facing approach, they act as a trusted advisor, guiding clients through learning, enablement, and operational change as part of broader contact centre modernization initiatives.

• Lead or participate in client‑facing workshops, training sessions, and enablement activities
• Work directly with clients to assess training needs and learning gaps for agents, supervisors, administrators, and business users
• Translate business, operational, and technical requirements into effective learning strategies

• Act as a training expert within delivery teams, advising on learning approaches, structure, and best practices
• Design and develop training materials and learning paths, including:
• Instructor‑led and virtual training content
• Self‑paced digital learning
• Interactive training capsules using Articulate (Rise, Storyline, or similar)
• Ensure training content is clear, practical, role‑based, and aligned with operational realities

• Create and maintain high‑quality training capsules, videos, job aids, and reference materials
• Adapt content for multiple audiences (agents, supervisors, administrators)
• Ensure learning materials align with accessibility considerations and client standards (where applicable)

• Gain access to required platforms and tools (e.g., Genesys Cloud) and become sufficiently proficient to:
• Support training creation and demonstrations
• Explain system functionality from a user perspective
• Collaborate effectively with technical teams
• Stay current on product updates and platform capabilities impacting training and enablement

• Support the setup, maintenance, and administration of Learning Management Systems (LMS)
• Upload, organize, and manage training content within the LMS
• Support tracking, reporting, and maintenance of training…