IT Manager

Kelly Santini LLP is seeking a proactive, hands-on IT Manager to oversee our technology environment, liaise with third-party providers, and ensure our systems are secure, stable, and aligned with the evolving needs of a busy law firm. The IT Manager will provide hands-on troubleshooting and leadership on technology initiatives, balancing operational support with strategic long-term planning.

This role requires someone who can balance operational support with long-term planning in a fast-paced, deadline-driven legal environment.

Salary level is commensurate with experience and health benefits and pension matching are provided.

Kelly Santini LLP values the importance of equality, diversity, and inclusion. We believe that it is a moral imperative that we pursue initiatives that will further these goals within and outside of the walls of our firm. We believe that a diverse and inclusive workplace is a better, stronger, and happier place to work, and adds to the collective strength of our community.

• Manage the firm’s IT environment across two office locations, supporting both in-office and remote users and ensuring secure, reliable operations.
• Supervise the IT ticketing process, monitoring service levels, identifying trends, and coordinating escalations to maintain high support standards.
• Oversee onboarding and offboarding processes, including device provisioning, access control, and system configuration.
• Coordinate vendor agreements, including service level commitments, renewals, and software licensing compliance.
• Manage relationships with the firm’s Managed Service Provider (MSP) and external vendors.
• Support and maintain office technology infrastructure, including secure network connectivity, conference room and hybrid meeting systems, and secure print/scan workflows.
• Lead end-to-end delivery of new applications, system upgrades, and integrations, from planning through to successful adoption.
• Oversee IT asset management, tracking equipment allocation, monitoring lifecycle status, and coordinating procurement and replacements.
• Develop and maintain clear IT documentation, standard operating procedures, and internal knowledge resources.
• Design and deliver training on firm systems and tools, providing ongoing guidance to promote effective and secure use of technology.

• 5–10+ years in IT operations.
• Post-secondary education in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• Relevant certifications such as Microsoft (M365/Azure) and cybersecurity-focused designations (e.g., Security+, CISSP, CISM) are strongly preferred.
• Strong prioritization skills, with the ability to manage competing demands and shifting deadlines.
• Demonstrated vendor management and coordination skills, with the ability to prioritize issues and manage service provider performance.
• Strong understanding of data privacy, confidentiality, and risk management principles.
• Excellent communication skills, with the ability to translate technical concepts into clear, practical guidance.
• Highly organized and process-driven, with experience developing policies, procedures, and documentation.
• Demonstrated experience leading technical initiatives, system upgrades, or modernization projects while maintaining day-to-day operational stability.
• Ability to quickly learn and become proficient in new systems, tools, and technologies as business needs evolve.
• Committed to upholding firm values, including exceptional client service, community engagement and the advancement of diversity and inclusion.

• $90, Annually
• Salary will be commensurate with experience

Liija Eskola, HR Manager
Kelly Santini LLP
Elgin St., Ottawa, ON K2P 2P7
T:

Kelly Santini is committed to maintaining an inclusive and accessible environment for all. We encourage and welcome applications from all qualified individuals, including those with disabilities. We will accommodate accessibility requests of individuals with disabilities and/or medical needs throughout the recruitment and selection process. Should you require a specific accommodation, please contact Human Resources by phone at  ext 307 or by e-mail at