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Job Description & How to Apply Below
Elevate customer experiences as a Senior Technical Support Engineer with Nokia. Provide advanced technical expertise and innovative solutions while ensuring customer satisfaction in a dynamic environment.
In this high-impact role, you will support customers with technical issues, working closely with R&D to resolve critical problems. Your key responsibilities will include troubleshooting complex issues, collaborating with cross-functional teams, and contributing insights for continuous improvement. You will also offer mentorship to less experienced team members, fostering knowledge sharing and compliance with company standards.
Key Responsibilities:
• Provide advanced technical support and product expertise
• Troubleshoot and resolve complex system-level issues
• Act as the primary customer interface for R&D
• Document support activities for process improvement
• Offer training and guidance to junior team members
Requirements:
• Bachelor's degree in Computer Science or Engineering
• 5+ years of experience in technical support roles
• Excellent problem-solving and communication skills
• Customer-centric approach to support
• Flexibility for 24/7 on-call duties
Drive customer satisfaction and enhance support processes at Nokia.
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Position Requirements
10+ Years
work experience
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