Deskside Services Administrator at Epiq

Join Epiq as a Deskside Services Administrator, delivering essential technical support to internal users. Your expertise in Windows OS and mobile devices will enhance our operational efficiency.

As a Deskside Services Administrator, you will provide first and second-tier support for Windows workstations and servers. Key responsibilities include imaging and deploying desktop systems, handling hardware and application support, and managing Active Directory objects. Collaborate with teams to improve technology integration and contribute to our dynamic support queues.

Key Responsibilities:

• Manage imaging, deployment, and support of desktop systems

• Document work processes and user-facing guides

• Provide hardware, OS, and application maintenance

• Support mobile devices and assist with equipment moves

• Participate in on-call rotation and technology assessment

Requirements:

• 1-2 years of Desktop Support in a professional environment

• A+ Certification or extensive PC hardware experience

• Network+ Certification or server hardware experience

• Strong communication and problem-solving skills

• Ability to handle multiple tasks and adopt new technologies quickly

Enhance your career at Epiq, leveraging your desktop support and analytical skills in a rewarding role.
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