Support Specialist in Technical Services

Become a pivotal member of Sectigo as a Support Specialist in Technical Services, focusing on customer inquiries related to digital certificate management. This hands-on role emphasizes prompt and effective communication in a structured support environment.

In this position, you will be the first point of contact for customers seeking technical solutions. With your troubleshooting abilities and strong communication skills, you will help diagnose issues and guide clients through resolutions. The role involves engaging with the knowledge base and facilitating case updates throughout the support process.

Key Responsibilities:

• Respond to inbound technical support requests via phone and email

• Conduct structured discussions to troubleshoot customer issues

• Document resolutions and maintain clear tickets in the system

• Identify recurring issues and escalate as needed

• Communicate updates on issue resolutions to customers

Requirements:

• 1-3 years of experience in technical support environments

• Familiarity with ticketing platforms like Service Now or equivalent

• Knowledge of DNS and web technologies

• Strong command of English communication skills

• Relevant technical degree or equivalent experience

Explore the opportunity to enhance customer trust by resolving their technical challenges at Sectigo.
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