IT Support Specialist at O'Dell HVAC Group
Job Description & How to Apply Below
As an IT Support Specialist at O'Dell HVAC Group, you will report to the VP of Technology and directly impact our operations. With 1-2 years of experience in technical support and fluency in French and English, you'll manage user accounts, troubleshoot various IT systems, and ensure seamless technology operations. This role combines both Tier 1 and Tier 2 support across business applications, empowering you to enhance user experiences and collaborate closely with project teams.
Key Responsibilities:
• Provide Tier 1 and Tier 2 IT support to employees
• Install and configure IT equipment, such as desktops and mobile devices
• Support onboarding and offboarding by managing user accounts
• Monitor system performance and troubleshoot technical issues
• Create and maintain IT documentation and user guides
Requirements:
• Post-secondary education in computer science or related field
• 1-2 years in IT helpdesk or support roles
• Experience with Microsoft 365 and end-user technologies
• Familiarity with CRM/ERP systems is an asset
• Strong problem-solving skills and attention to detail
Join O'Dell HVAC Group and leverage your IT expertise to support technology-driven success.
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