Deskside Services Administrator

Job Summary

The Deskside Services Administrator performs both first and second tier support for the organization’s internal end users, supporting Windows OS (workstation and server), mobile devices, and general corporate provided technology solutions such as Instant Messaging and Mail Accounts. Hands‑on and remote support responsibilities include computer applications and platforms for our growing domestic and international teams.

• Manage the process of imaging, deploying, and supporting new desktop and laptop systems
• Document work processes
• Provide hardware/OS/application installation, maintenance and support
• Participate in the management of the deployment environment
• Participate in support queues to resolve issues
• Assist with equipment moves for users and sites
• Support mobile devices
• Assist in the creation, deactivation and ongoing management of Active Directory objects
• Participate in on‑call support rotation
• Participate in assessment of new technologies and their integration into a production/support environment
• Perform other tasks as assigned by the Director of Corporate IT and work with other departments as needed

• Ability to assess a problem and coordinate and execute solutions
• Strong organizational and time‑management skills; ability to handle multiple tasks and projects simultaneously
• Strong analytical and statistical skills
• Strong verbal and written communication skills
• Ability to integrate into a team environment and lead projects when required
• Ability to pick up new technologies quickly and create standardized procedures
• Demonstrate resourcefulness and ability to overcome obstacles
• Ability to work flexible hours as required
• A+ Certification or 1–2 years extensive PC hardware experience (laptop maintenance/repair a plus)
• Network+ Certification or 1–2 years of X86 server hardware experience
• 1–2 years of Microsoft Active Directory Administration
• MTA or MCSA in supported Windows workstation and server solutions
• 2–4 years of Desktop Support (OS/Application), preferably in a mid‑to‑large sized environment
• Strong experience providing user support for current MS Office Applications/solutions
• Strong experience documenting build standards, and generating user‑facing documentation and HOW‑TOs
• Basic understanding of IP networking
• Experience with a 24x7x365 environment (a plus)
• Experience with Storage/Retention environments (a plus)

Your specific salary will be determined based on several factors: location‑based market rate for the role, your abilities in relation to the job specification, performance during screening and interview, pay parity with the wider team in the considered location, and further details will be provided during the initial screening call with the Talent Acquisition Team.

Epiq offers a comprehensive benefits package.  to learn about Epiq's Benefits.

Epiq’s policy is to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.

Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.