Salesforce Support Operations Lead - Virtual

Manage the Salesforce support function for Gallagher in a fully remote capacity. Ensure high-quality service delivery while leading a team dedicated to enhancing producer interactions.

In this role as Salesforce Support Leader, you will oversee the ongoing health of the WIN support system, managing thousands of annual requests while fostering a proactive approach to support operations. Your leadership will drive not only service standards but also the continuous improvement of our CRM tools. This role will suit a professional with strong problem-solving capabilities and a deep understanding of Sales Ops functionalities.

Key Responsibilities:

• Oversee high-volume CRM support requests

• Own case management and resolution strategies

• Establish clear communication protocols for escalations

• Collaborate with product teams to address operational challenges

• Lead efforts to analyze data trends for process enhancement

Requirements:

• Minimum 8 years in CRM support or Sales Operations

• Proven leadership in handling extensive support inquiries

• Deep knowledge of Salesforce platforms

• Strong analytical and decision-making skills

• Superior communication techniques with executives

Transform support into a strategic advantage for Gallagher’s CRM initiatives and drive impactful change.
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