Technical Services Leader at Communications & Power Industries

Join CPI as a Technical Services Manager in Plano, Texas to enhance customer experience through unparalleled support. Lead a team to address complex technical challenges and optimize operations.

Reporting to the VP Programs, you'll steer the Technical Services organization, responsible for ongoing support of Amplifier and Generator products. With a focus on customer satisfaction, you will collaborate with Engineering and Quality teams to continue improving product performance and reliability. This role requires a blend of technical knowledge and leadership experience.

Key Responsibilities:

• Manage complex technical issues as an escalation point

• Foster a customer-first mindset within the team

• Set technical standards and best practice protocols

• Oversee departmental budgets and resource planning

• Partner with stakeholders for customer support reviews

Requirements:

• Bachelor’s in Engineering or equivalent experience

• 8-10 years in leading technical support

• Excellent communication and relationship management skills

• Willingness to travel internationally

• Knowledge in medical imaging or aerospace preferred

Drive innovation in technical services at CPI and elevate customer satisfaction.
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