Expression of Interest: Enterprise CRM Administrator​/Business Analyst; Salesforce

Department:
Enterprise Solutions - Salesforce

Position Type:
Full-Time Support

Salary Range: $43.61-$50.39-Hourly

Scheduled Weekly

Hours:

36.25

Anticipated

Start Date:

July 24, 2026

Length of

Contract:

n/a

Posting Information

This job posting is now accepting applications from all qualified individuals.

Posting Closing Date:
September 17, 2026

Please note:

jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:
Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Are you passionate about leveraging technology to improve client experiences and drive organizational effectiveness? Do you enjoy partnering with stakeholders to translate business needs into innovative technology solutions? This expression of interest for a CRM Application Administrator / Business Analyst will support the administration, optimization, and continuous evolution of Algonquin College's Salesforce platform while helping advance institutional priorities and enhance the experience of employees, students, and external partners.

In this dynamic role, you'll play a senior, hands-on role in the administration, support, and enhancement of the College's Salesforce environment. Reporting to the Manager, Enterprise Solutions Salesforce, you'll work closely with stakeholders across the College to understand business requirements, analyze processes, and design solutions that align technology capabilities with institutional objectives. Acting as a trusted advisor, you'll bridge business needs and technical solutions through stakeholder engagement, requirements gathering, solution design, system configuration, and ongoing support.

You'll contribute to the successful delivery and continuous improvement of Salesforce Education Cloud and related applications by providing technical expertise, business analysis, operational support, and strategic guidance.

Your work will include supporting platform governance, developing documentation and training resources, promoting best practices, and helping ensure Salesforce solutions deliver maximum value to the College community. Leveraging strong client service, problem-solving, and analytical skills, you'll play a key role in the ongoing evolution of the College's Salesforce Centre of Excellence and established governance framework.

While responsibilities will evolve, future opportunities in this area are expected to contribute across the following areas:

• Administer and maintain Salesforce Education Cloud.
• Configure and optimize platform functionality including objects, fields, page layouts, automation, security, and user access.
• Monitor platform performance and identify opportunities for continuous improvement.
• Evaluate new Salesforce features and recommend enhancements that support business objectives.

• Partner with stakeholders across academic and administrative departments to understand business needs and challenges.
• Facilitate requirements-gathering sessions and business process reviews.
• Translate business requirements into user stories, functional specifications, and solution recommendations.
• Support future-state process design and business transformation initiatives.

• Promote a client-centred approach to solution design and implementation.
• Provide guidance, training, and support to end users and delegated system administrators.
• Develop training materials, knowledge resources, and best practices documentation.
• Support adoption of new functionality and business processes across the College.

• Design and maintain reports and dashboards that support operational and strategic decision-making.
• Support data quality, integrity, and governance initiatives.
• Assist business units in leveraging Salesforce data to drive informed decisions and improve outcomes.

• Contribute to Salesforce governance, standards, and release management practices.
• Support initiatives delivered through the College's Copado-managed Dev Ops framework.
• Participate in testing, quality assurance, and change management activities.
• Help establish and maintain administrative processes, documentation standards, and operational procedures.

• Act as a trusted resource for clients, project teams, and College leadership.
• Provide technical and functional guidance on Salesforce capabilities and best practices.
• Co