Product Support Engineer - Gogo Legacy & Hardware

Join Gogo as a Senior Product Support Engineer and specialize in legacy systems and modern hardware platforms. This role focuses on delivering exceptional product support while managing technical escalations and cross-functional teamwork.

As a Senior Product Support Engineer, you will serve as the expert for Gogo's previous and current product lines.

Your role will require you to manage escalations while performing root cause analyses to enhance support capabilities. Collaborate actively with engineering and customer support teams to address complex issues and develop training documentation.

Key Responsibilities:

• Serve as SME for legacy and emerging Gogo products

• Manage escalations and conduct thorough root cause analysis

• Work closely with Engineering and Product Development teams

• Create and maintain technical training and documentation

• Deliver on-site support during training, deployments, and installations

Requirements:

• Bachelor’s degree in engineering or related discipline

• 7-12 years of relevant product support or aerospace experience

• Excellent problem-solving and troubleshooting capabilities

• Strong written and verbal communication skills

• Background in avionics, networking, or technical training delivery

Drive innovation in product support processes and enhance customer experience at Gogo.
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