Systems Technician Building Technologies

Position: Systems Technician for Building Technologies
Become a key player in our Technical Support Team as a Systems Technician specializing in integrated building technologies. This position focuses on diagnosing and resolving issues with CCTV and Access Control systems, offering a blend of technical challenge and customer interaction.

In this role, you will leverage your background in Computer Science or Systems Engineering to provide exceptional support to clients, including property managers and residents. You will have the opportunity to troubleshoot advanced technical issues and contribute to continuous service optimization. With a strong focus on root cause analysis, you will help drive improvements in system performance and reliability.

Key Responsibilities:

• Serve as the primary contact for technical escalations

• Conduct root cause analysis and create mitigation strategies

• Guide users with clear communication via various channels

• Perform system validation for software and hardware

• Collaborate with engineering and product teams for solutions

Requirements:

• Bachelor’s degree in relevant discipline preferred

• 5 years of experience in technical support roles

• Familiarity with Kantech, ICT, and Brivo systems

• Strong command of IP networking and system integrations

• Bilingual communication skills in French and English

Take your skills to the next level while positively impacting client satisfaction and operational excellence.
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