Epiq Technical Support Administrator

Elevate your career with Epiq as a Technical Support Administrator, focusing on end-user systems.

Your role will encompass both on-site and remote support across Windows OS and mobile devices.

In this role, you will deliver hands-on and remote technical assistance for our growing teams. Responsibilities include managing desktop images, providing hardware support, and documenting procedures. You will also support mobile devices and contribute to the management of the deployment environment, ensuring a seamless technology experience.

Key Responsibilities:

• Support new laptop and desktop deployment processes

• Assist with Active Directory object management

• Provide ongoing maintenance for hardware and applications

• Participate in problem resolution within support queues

• Document processes and user HOW-TOs for clarity

Requirements:

• 2-4 years of Desktop Support experience

• A+ and Network+ Certifications or equivalent experience

• Microsoft Active Directory Administration experience

• Strong organizational and time-management skills

• Flexibility to work varied hours and adapt to new technologies

Become part of Epiq's dedicated tech team, utilizing your support skills in a collaborative environment.
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