Deskside Support ​/ Field Services

Job Description

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace. Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device.

We empower a personalized experience that enables employees to work seamlessly and securely.

DXC Technology is seeking a highly motivated team member willing to go through a Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil to provide Helpdesk services at a client site in Ottawa, Ontario, Canada. The successful candidate MUST reside in the Ottawa area as work is exclusively onsite.

DXC Technology produces better business outcomes for our clients through our comprehensive Infrastructure Technology Outsourcing Services. Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future

• Providing telephone and email support for all applications, proprietary programs and computer equipment used by the firm
• Ensuring the 2nd-level support is monitored at all times during hours of operation.
• Responding to requests in a courteous, professional, and appropriate manner
• Documenting requests using a ticketing system.
• Assessing and resolving all support requests based on urgency, type of issue and available resources.
• Applying problem-solving techniques to resolve Help Desk issues prior to escalating.
• Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
• Other duties as assigned

• Typically requires 3-5 years general experience, or equivalent combination of experience and college level education
• This role requires Security Clearance with the Canadian government, hence the applicant must be a Canadian Citizen with 10 years verifiable history on Canadian soil
• Experience in customer facing role either remote or face to face
• Superior skills in both written and verbal communication
• Problem solving skills
• Possess a positive attitude and the drive take care of clients' needs in a professional and courteous manner
• Ability to work independently, as well as in a team environment
• Produce and maintain a high quality and quantity of productivity which can sometimes be under tight timelines
• Competence to prioritize and to redefine priorities when necessary
• Knowledgeable in case management processes.
• Experience handling stressful situations
• Experience with word processing, spreadsheet, presentation, email and database products would be an asset.
• Knowledge of Microsoft Windows, Printers, and PDA's, etc.
• Documents management system and networking an asset
• Ability to lift/move up to 25lbs.
• Ability to potentially stand and or walk for long periods.
• Bilingualism (French/English)

Work assigned eight-hour shifts, Monday to Friday, full time (May have overtime)

• This position is at client site in Ottawa

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong…