Senior Infrastructure and ITSM Platform Engineer

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For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Infrastructure & ITSM Platform Engineer to join our team on a Hybrid model in Ottawa, ON, Canada.

Project

Summary:

• The client requires professional services to support and maintain an enterprise ITSM platform based on IFS assyst, including implementation of approved enhancements and ongoing system improvements. The role will also support migration activities to a modernized ITSM toolset (ITSMv2) and contribute to service improvement initiatives.
• The environment is built on ITSM and ITIL best practices and includes integrated technologies such as Liferay, Java-based components, and secure enterprise infrastructure across designated and classified domains. The contractor will be responsible for ensuring system stability, performance, and availability while supporting modernization efforts and evolving business requirements.

Responsibilities:

• Maintain and support Linux-based server infrastructure for the IFS Assyst platform, ensuring stability, security, and availability.
• Perform OS patching, upgrades, and infrastructure maintenance across platform, application, and OS layers.
• Plan and execute infrastructure upgrades and lifecycle activities, including platform and application components.
• Monitor and optimize server performance (CPU, memory, storage, network) and manage capacity, storage, and data archiving.
• Support database operations including performance monitoring, backups, recovery, and disaster recovery testing.
• Diagnose and resolve infrastructure, system, and performance issues, including support for planned outages and after-hours maintenance.
• Ensure integration and interoperability across enterprise systems, including CMDB and external interfaces.
• Support enterprise application components including Liferay, Java-based services, XML/PDF forms, and authentication systems (e.g., Kerberos).
• Participate in structured change and release management processes within a controlled enterprise environment.
• Support migration activities to the new ITSM toolset, including data integration and CMDB alignment.
• Contribute to infrastructure modernization initiatives (e.g., containerization and platform improvements).
• Create and maintain infrastructure documentation, scripts, and configuration records.
• Collaborate with application and support teams to ensure effective infrastructure use and alignment
• Review and optimize infrastructure design for performance, reliability, and scalability.
• Monitor technology trends and recommend infrastructure improvements aligned with enterprise direction.

Mandatory

Qualifications:

• 5+ years of experience in Linux system administration and enterprise infrastructure management and support, including patching, upgrades, performance tuning, and disaster recovery.
• 5+ years of experience operating and maintaining enterprise IT platforms in production environments, working in large-scale environments (e.g., 50,000+ users or complex enterprise systems).
• 5+ years of experience working in complex integrated environments with multiple platforms (e.g., Liferay, Java-based, XML-based interfaces, or similar enterprise application stacks).
• 2+ years of experience supporting enterprise ITSM platforms (e.g., IFS Assyst or Service Now or similar ITSM tools).
• Must hold a valid Secret Security Clearance with the Government of Canada.
• Must be located in the National Capital Region (Client) and able to work in a hybrid model (Ottawa/Gatineau)
• Must have a College Diploma or University Degree in an IT discipline or similar.

Assets/Nice to Haves:

• Experience with Liferay or portal technologies.
• Experience with Authentication frameworks (e.g., Kerberos).
• Experience with SSL/TLS certificate management.
• Experience supporting system migrations or platform modernization initiatives (e.g., containerization).
• ITIL Certification.
• Bilingual in English and French.

About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and…