Digital Learning Support & Operations Assistant

The individual in this role supports day-to-day operations, training activities, and digital capability development across CRX, the Library, and INNOVA, with a particular focus on the Explore@CRX program.

The role helps ensure a high-quality experience for participants by coordinating activities, supporting Digital Navigators, facilitating the effective use of spaces and technologies, and contributing to the successful delivery of programs and services.

This position combines operational coordination, program support, training, and hands-on support within an environment focused on innovation, discovery, and digital skills development.

• Coordinate day-to-day activities related to the Explore@CRX program
• Schedule Digital Navigators and track ongoing activities
• Design, organize, and deliver sessions and demonstrations related to technologies, spaces, and services supported by CRX, the Library, and INNOVA
• Help users access and use CRX, Library, and INNOVA spaces, technologies, and services
• Create and maintain simple guides, checklists, and reference materials
• Gather feedback and document recurring needs, questions, and issues to support service improvements
• Perform other related duties as required

• Relevant education or demonstrated experience in digital learning, educational technology, user support, program coordination, or a related field
• Strong working knowledge of digital technologies and technology-enabled learning environments
• Ability to confidently explain and demonstrate technologies to diverse audiences
• Strong organizational skills and ability to manage assigned tasks
• Strong problem-solving abilities and service orientation
• Ability to work independently while collaborating effectively with multiple stakeholders
• Bilingualism (French and English) is required

• Experience working in a university, library, innovation lab, makerspace, or technology-rich
• Experience coordinating activities, projects, or initiatives
• Experience delivering training, facilitation, or user support
• Experience supporting students, peers, or casual staff
• Experience creating or adapting training materials and learning resources
• Familiarity with technologies such as virtual reality, artificial intelligence tools, immersive technologies, or digital media tools
• Experience providing technical support, managing equipment, or coordinating technology enabled spaces
• Experience organizing events, workshops, or community engagement activities
• Strong interest in innovation, emerging technologies, and digital skills development
• Working hours:
  
  Up to 15 hours per week
• Contract dates:
  August 24, 2026 –December 18, 2026;
  January 6, 2027 – April 30, 2027
• Flexible schedule, including some evening availability based on activities
• Location:
  
  Library, INNOVA, and CRX
• Possibility of contract extension or additional hours

The posting for this position will remain open until filled.