Junior Software Technical Support Engineer

Start your technical journey with Nokia as a Junior Software Technical Support Engineer focusing on the NSP platform. You'll engage with clients and internal teams to solve real-world issues.

This entry-level role offers hands-on experience with Linux systems and networking fundamentals. You will work closely with seasoned engineers to gain insights into large-scale network management software, enhancing your skills every step of the way. You'll be the first point of contact for diagnosing and resolving issues, giving you vital exposure in a thriving tech environment.

Key Responsibilities:

• Triage customer issues through to resolution

• Provide first and second-line technical support

• Diagnose software and configuration problems

• Analyze logs and system data for effective troubleshooting

• Manage and update support tickets consistently

Requirements:

• Basic understanding of Linux systems

• Fundamental networking knowledge (TCP/IP, subnetting)

• Introductory programming awareness

• Strong communication and problem-solving skills

• Willingness to learn and grow

Develop your technical skills in a supportive environment at Nokia NSP, handling customer issues and learning from experts.
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