Jr. NSP Technical Care Specialist Job Ottawa area,Ontario Canada,IT/Tech

Job Description
As a Junior Software Technical Support Engineer supporting the Nokia Network Services Platform (NSP), you will work closely with customers and internal Nokia teams to diagnose and resolve technical issues. This is an entry-level to early-career role designed to provide hands-on exposure to Linux systems, networking fundamentals, and large-scale network management software, with mentorship from senior engineers.

How You Will Contribute And What You Will Learn

Take ownership of assigned customer issues from initial triage through to resolution, ensuring consistent progress and follow-up
Provide first-line and second-line technical support for customers using the Nokia NSP platform
Diagnose and troubleshoot software, system, and configuration issues, escalating where appropriate
Collect and analyze logs, system data, and configuration details to support effective troubleshooting
Reproduce customer issues in a virtualized lab environment, with guidance as needed
Escalate software defects to higher levels of support or engineering teams, ensuring all required information is complete, accurate, and actionable
Actively manage and update support tickets, maintaining clear status, next steps, and timelines to ensure SLA compliance
Communicate regularly with customers and internal stakeholders, providing timely and transparent updates
Collaborate with other Nokia product support teams when issues may span multiple platforms or solutions
Contribute to internal knowledge bases by documenting troubleshooting processes, findings, and resolutions
Participate in an on-call rotation, taking responsibility for critical issues during assigned periods

Key Skills And Experience

You have:

Basic understanding of Linux systems, including:

Viewing and interpreting log files
Basic network, disk, and memory checks

Fundamental networking knowledge, including:

TCP/IP concepts
Subnetting basics
High-level understanding of routing and switching

Introductory programming knowledge, including:

Awareness of object oriented programming
Understanding of compiled versus interpreted languages
Familiarity with basic control structures (loops and conditionals)

Strong willingness to learn and develop technical skills

Strong sense of accountability and ownership over assigned work

Ability to manage multiple tasks and prioritize effectively in a ticket-driven environment

Clear written and verbal communication skills

Structured and methodical approach to troubleshooting

It would be nice if you also had

Exposure to Linux distributions such as RHEL, CentOS, or Fedora
Familiarity with common troubleshooting tools (e.g., grep, top, ps)
Basic awareness of network troubleshooting tools such as tcpdump, Wireshark, or netstat
Introductory knowledge of routing protocols (e.g., OSPF, BGP, MPLS)
Academic or personal project experience with Java, python and/or Go (Golang)
Interest in network automation, software-defined networking, or telecom technologies

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