Technical Support Specialist for M365

Harness your skills at Augmentt as a Technical Support Specialist for Microsoft 365, focusing on advanced security solutions. This fully remote role supports MSPs in their security journey.

As a senior technical expert, your mission will be to solve intricate technical challenges, lead impactful security deployments, and mentor partners in M365 best practices. You will also have the chance to utilize AI tools to streamline your work and enhance partner experience through innovative solutions.

Key Responsibilities:

• Manage and troubleshoot technical issues with partners

• Support partner onboarding and security solutions

• Share knowledge through webinars and documentation

• Innovate internal processes with AI integration

• Coach and develop junior team members

Requirements:

• Deep knowledge of Microsoft 365 security and administration

• Hands-on expertise in security best practices

• Ability to work with M365 APIs and Power Shell

• Understanding of cloud architecture and fundamentals

• Confidence in presenting to various audiences

Be a pillar of security knowledge in the MSP community while advancing your career with AI capabilities at Augmentt.
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