Senior Associate Experience Designer at PwC

Elevate customer and employee experiences with PwC as a Senior Associate Experience Designer. Leverage human-centered design principles to create impactful strategies and designs that enhance user interactions.

In this role, you'll support PwC's Customer Transformation practice, focusing on implementing customer-centric strategies and experiences. You'll collaborate with clients on user journeys, wireframes, prototypes, and visual designs, enhancing the effectiveness of various touchpoints. Your work will drive growth and loyalty while ensuring seamless service delivery, relying heavily on data analysis and customer insights.

Key Responsibilities:

• Design user journeys and prototypes utilizing human-centered design

• Analyze customer data to identify insights and opportunities

• Collaborate with clients to enhance service and experience design

• Create high-fidelity wireframes and mockups for varying platforms

• Conduct usability tests with diverse user groups

Requirements:

• Experience in UX strategy and digital architecture

• Strong knowledge of Salesforce Experience Cloud practices

• Familiarity with HTML5, CSS3, and JavaScript technologies

• Proven stakeholder management and storytelling abilities

• Experience with accessibility-first design principles

Make a significant impact on user experiences by optimizing design and strategy at PwC.
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