Information Technology Support Specialist

Mind Bridge is the global leader in AI-powered financial risk intelligence. Our platform, Mind Bridge AI™ is enabling finance and audit professionals to build the AI-powered finance department of the future. With over 120 billion financial transactions analyzed with Mind Bridge’s AI, we set the standard for innovation, scalability, and customer satisfaction.

At Mind Bridge, we're driven by innovation and excellence, united as a team to revolutionize financial integrity. Here, your ideas matter, and your efforts make a meaningful impact. If you're passionate about using AI to drive positive change, Mind Bridge is the perfect fit. What distinguishes us is our unwavering commitment to our values:
Innovation, Collaboration, and Integrity. These principles foster a vibrant workplace culture, where appreciation and a strong sense of community flourish.

The IT Support Specialist is responsible for providing high-quality onsite technical support to Mind Bridge employees at our Ottawa headquarters. This role serves as the primary point of contact for Level 1 and Level 2 IT issues, ensuring employees can work efficiently and securely.

The successful candidate will support end-user devices, Microsoft 365 services, meeting room technology, identity management, onboarding/offboarding activities, asset management, and general IT operations. This is a hands-on position requiring strong troubleshooting skills, excellent customer service, and a practical approach to solving technology issues.

• Provide Level 1 and Level 2 technical support for hardware, software, and SaaS applications.
• Respond to and resolve support tickets within established service levels.
• Troubleshoot OS systems, peripherals, printers, mobile devices, and conferencing technology.
• Provide deskside support for employees at the Ottawa office.
• Escalate complex issues to senior IT staff when required.

• Support all Microsoft 365 applications
• Assist users with account issues, access problems, and collaboration tooling.
• Support mailbox, distribution group, and shared mailbox administration.

• Provision and deprovision user accounts.
• Administer s and role assignments.
• Support onboarding, offboarding, and employee transfers.
• Assist with access reviews and ensure access requests align with policy.
• Configure and deploy laptops, desktops, and mobile devices.
• Maintain endpoint inventory and asset records.
• Support MDM devices and endpoint compliance requirements.
• Assist with software deployment and patch management activities.

• Support meeting room equipment and conferencing systems
• Troubleshoot Teams Rooms and audio/visual issues.
• Ensure office technology remains operational and ready for use.

• Assist with hardware procurement, inventory control, and asset lifecycle management.
• Maintain accurate technical documentation and knowledge articles.
• Perform routine operational tasks, audits, and administrative activities.
• Participate in IT projects and continuous improvement initiatives.

• Follow corporate security policies and procedures.
• Support security awareness initiatives and compliance activities.
• Identify and report potential security incidents.
• Assist with device encryption, endpoint protection, and security remediation activities.

• 1-2 years of experience in IT support, help desk, or desktop support roles.
• Experience supporting Microsoft 365 environments.
• Experience working with multiple OS
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to prioritize work in a fast-paced environment.
• Strong technical troubleshooting ability
• Accountability and ownership
• Team collaboration
• Continuous learning orientation
• Ability to communicate effectively with both technical and non-technical users

• Primary work location is the Ottawa headquarters.
• Ability to lift and move standard IT equipment (laptops, monitors, peripherals).
• Regular onsite presence required to support employees and office technology.