IT Desktop Support Specialist
Job Description & How to Apply Below
This position requires a minimum of three years of IT Infrastructure support experience, focusing on hardware and software troubleshooting without compromising warranty or customer security. Candidates should be well-versed in desktop applications, LAN/WAN setups, and network troubleshooting, including TCP/IP and DNS. Your proactive approach will help resolve end-user technical issues efficiently.
Key Responsibilities:
• Provide desk-side support and PC break/fix services
• Troubleshoot desktop and hardware issues effectively
• Assist with peripheral and networking hardware support
• Execute repeat call analyses and implement preventive actions
• Contribute to problem management and improvements
Requirements:
• Minimum 3 years in IT Infrastructure support
• Associate Degree in Electronics preferred
• CompTIA A+ Certification or equivalent experience
• Familiarity with ticketing tools like Service Now
• Strong communication skills with clients and team members
Bring your troubleshooting skills and passion for IT support to excel in our Desktop Support Specialist role.
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