IT Operations Analyst II - Batch Operations

Work Location

Toronto, Ontario, Canada

37.5

Technology Solutions

$52,700 - $74,400 CAD. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Batch Operations is a 7/24/365 Service Availability (Multi-Site Coverage) department responsible for providing front line support and monitoring of the bank's critical batch environment. Canadian and US critical application Batch and File Transmission processing. In this role you would be responsible for monitoring TD banks production batch and file transfers, providing incident and management as well monitoring SLA/SLO's. You would be working on the mainframe with distributed systems, using tools such as CA7,TSO,Autosys, Idash, Tibco MFT, Service Now and others.

Batch Operations provides front line support and monitoring of the banks critical batch environment.

The primary focus of the team is monitoring / surveillance / L1 support of the following platforms:

• US mainframe batch processing CDN mainframe batch processing CDN / US Distributed Batch Processing across CA7 and Autosys
• File transmission across TCP / FTP / NDM / Tibco platforms

Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders.

Ensure timely notification and escalation of possible or occurring issues/problems, options and recommendations for prompt resolution.

Resolution of customer / client requests.

Provide effective change management discipline, ensuring stability to the production environment. May perform testing according to test plans, monitor and report on results, and work with others on problem resolution.

Support the installation, configuration, upgrade of business applications/systems in coordination with appropriate stakeholders.

The department is 24/7/365, operating 12hr shifts on rotating basis (including holidays), rotating shift hours are 7am to 7pm, and 7pm to 7am.

SOC Data centre (740 Progress Ave Scarborough, Ontario, Canada M1H 2X3)

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

At TD, we’re committed to fostering an…