Instantel Senior QA and Support Expert

Become a key player at Instantel as a Senior Quality Assurance and Technical Support Specialist. This primarily on-site role in Ottawa integrates product verification with expert customer support.

You will play a critical role in product quality and user satisfaction while collaborating with multidisciplinary teams. Your responsibilities will include improving testing processes, performing technical diagnostics, and contributing to product readiness. The success of Instantel products relies on your adeptness in both QA and customer support.

Key Responsibilities:

• Develop comprehensive QA test plans and documentation

• Verify products against performance and reliability metrics

• Handle incoming technical support inquiries effectively

• Communicate issues clearly with Engineering teams

• Enhance QA Systems and support workflows for efficiency

Requirements:

• 5+ years in technical support or Quality Assurance

• Degree in Electrical Engineering or related discipline

• Analytical mindset with strong troubleshooting skills

• Superior verbal and written communication skills

• Committed to continuous process improvement

Support Instantel’s mission by ensuring high-quality technical solutions and customer satisfaction.
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