ServiceNow ITSM Developer - Senior Bilingual Role

Elevate your career at CMHC as a Senior Bilingual Service Now ITSM Developer in a hybrid setup. Your expertise will be crucial in optimizing our IT service management framework.

CMHC is on the lookout for a Senior Specialist to join the Infrastructure and Operations team. In this permanent full-time role based in Montreal, Ottawa, or Toronto, you will leverage your in-depth knowledge of the Service Now platform. Your mission will involve designing, developing, and supporting ITSM solutions that drive operational excellence.

Key Responsibilities:

• Act as the technical SME for the Service Now ITSM platform

• Collaborate with teams to enhance service management workflows

• Design and configure service solutions aligned with ITIL

• Improve automation and efficiency across ITSM processes

• Lead code reviews and ensure adherence to governance standards

Requirements:

• Bachelor's degree in Computer Science or a related area

• 7+ years of experience with Service Now ITSM

• Strong grasp of ITIL framework and best practices

• Experience in implementing Service Now modules

• Leadership experience in ITSM transformation initiatives

Unlock your potential and enhance CMHC’s service management capabilities with your technical leadership.
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