Implementation Specialist for SaaS Platform

Job in Ottawa, Ontario, Canada

Listing for: Socket.dev

Full Time position
Listed on 2026-08-20

Job specializations:

IT/Tech
IT Consultant, Technical Support, IT Business Analyst, Cloud Computing: Infrastructure & Operations

Salary/Wage Range or Industry Benchmark: 75000 - 90000 CAD Yearly CAD 75000.00 90000.00 YEAR

Join BCES Global as an Implementation Specialist focused on our SaaS platform. Lead customer training and onboarding while enhancing user engagement and satisfaction.

This role is critical for ensuring clients adopt and optimize our services. The ideal candidate will have 3-5 years of experience in technical roles and project management. Key tasks include platform configurations, problem-solving, and customer support.

Key Responsibilities:

• Oversee full-cycle platform implementations for clients

• Maintain configuration standards and user setups

• Serve as primary support for platform users

• Escalate technical issues to development teams

• Conduct training and develop user documentation

Requirements:

• Bachelor's degree in a relevant field

• 3-5+ years of experience in technical customer-facing roles

• Demonstrated project management skills

• Strong problem-solving abilities

• Travel flexibility across North America

Enhance customer experiences as a key Implementation Specialist at BCES Global.
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