IT & Business Systems Specialist

Are you a hands-on IT professional who enjoys solving technical problems and finding better ways for a business to work?

We’relooking for an
IT & Business Systems Specialist
to support a growing mechanical and building services organization in getting the most out of its technology. This role combines IT support, business applications, systems optimization, automation, and emerging technology.

You’llwork closely with employees across the organization to troubleshoot technical issues, support critical business systems, andidentifypractical ways to improve workflows, connect systems, and make day-to-day operations more efficient.

• A hands-on IT professional who enjoys solving problems and improving how technology is used
• Comfortable supporting bothend users and business applications
• Naturally curious and able to quickly learn new systems and technologies
• Interested in understanding how business processes work and where technology can make them better
• Comfortable working independently and taking ownership fromidentifyinga problem through to implementing a solution
• A strong communicator who can work effectively with both technical and non-technical employees
• Someone who enjoys variety and working across different areas of technology
• Interested in automation, integrations, and AIand how they can create practical business value

• Location:Ottawa, Ontario
• Fully On-site – 5 days a week in-office
• Job Type:This is a newly created position

• Provide hands-on internal IT support, including hardware, software, connectivity, user access, and account issues
• Administer and support
  
  Google Workspace, including Gmail, Drive, Calendar, and user access
• Support and become a subject matter expert on the organization's core business applications and SaaS platforms
• Work with employees to understand system challenges andidentifyopportunities to improve functionality, configuration, and adoption
• Support the implementation of new software, system enhancements, and technology solutions
• Identify opportunities to connect systems, improve information flow, and reduce manual processes
• Build or configure workflow automations and integrationsusing available tools and platforms
• Explore and implement practical AI solutions that improve productivity and reduce administrative work
• Work with teams across the organization to translate business needs into practical technology solutions
• Coordinate with external vendors and technology partners when specialized support is required
• Maintain IT documentation, procedures, and knowledge resources

• 2–5 years of experience in IT support, systems support, business applications, or a similar hands-on technology role
• Hands-on experience providing internal IT support
• Experience supporting
  
  SaaS applications and business systems
• Experience with Google Workspace
• Strong technical troubleshooting and problem-solving skills
• Ability to quickly learn unfamiliar software and technology
• Strong understanding of business processes and how technology can improve them
• Comfortable working independently and taking ownership of issues through implementation
• Strong communication skills with both technical and non-technical employees
• A curious, practical, and operational mindset

• Experience with workflow automation platforms such as Zapier, Make, or similar tools
• Experience with APIs, integrations, or webhooks
• Exposure toAI tools, automation, or AI agents
• Experience supporting project management, accounting, field service, construction, or other industry-specific software
• Experience with SaaS implementation or application administration
• Basic scripting or technical development experience
• Experience working with technology vendors and software providers
• Experience working in asmall or mid-sized organizationwhereyou'vehad broad technical responsibilities

• Technology Meets Operations:Work at the intersection of IT, business systems, process improvement, automation, and AI.
• Real Business Impact:Improve how teams work, reduce manual effort, and help employees get more value from their technology.
• Ownership & Autonomy:Identify problems and have the opportunity to implement practical solutions.
• Variety:Your day could range from troubleshooting an IT issue to improving a workflow or connecting two systems.
• Room to Grow:Take on broader responsibility as you develop your understanding of the business, systems, and technology strategy.

• Base Salary: $65,000–$85,000

• Paid Time Off
• Health Benefits(Medical/Dental/Vision) - to come!

We’re proud to support diversity and inclusion.

Need accommodation during the hiring process? Just let us know —we’re here to help.

AI Use Disclosure:
STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisionsremainhuman-led.