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Director of IT Infrastructure and Operations

Job in Ottawa, Ontario, Canada
Listing for: Telesat
Full Time position
Listed on 2026-08-29
Job specializations:
  • IT/Tech
    IT Infrastructure, Cloud Computing: Infrastructure & Operations, Cybersecurity, Systems Engineer
Job Description & How to Apply Below
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  • Director of IT Infrastructure and Operations

    Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.

    Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.

    The company’s state-of-the-art Satellite fleet consists of 12 GEO satellites, the Canadian payload on Via Sat-1 and one LEO 3 demonstration satellite. For more information, follow Telesat on X and Linked In or visit

    The Director, IT Infrastructure and Operations is accountable for the end‑to‑end reliability, security, performance, and cost effectiveness of the Telesat’s cloud and on‑prem networks, hybrid infrastructure platforms, and the datacenter supporting satellite telecommunications operations.

    This leader establishes and executes the operations strategy for mission‑critical, high‑availability services across IT operational environments, ensuring strong governance, measurable service levels, and disciplined change/incident/problem management. The Director drives continuous improvement across availability, resiliency, observability, cyber posture, capacity, and automation, while managing vendor relationships and ensuring operational readiness for audits and relevant regulatory requirements.
    Resource is required to work onsite 5 days weekly

    Key Responsibilities

    Operations Leadership

  • Own day-to-day IT infrastructure and network operations across cloud and on‑prem, ensuring consistent service delivery and customer experience for internal stakeholders.
  • Establish and maintain ITIL-aligned practices for incident, problem, change, request, and service level management.
  • Define and report on operational KPIs/SLAs/SLOs (availability, latency, MTTR, change success rate, patch compliance, capacity utilization).
  • Ensure major incident response, escalation management, post‑incident reviews, and remediation planning is in place and governed.
  • Network Operations (Cloud + On‑Prem)

  • Provide operational ownership for enterprise and datacenter networking including routing/switching, SD‑WAN/VPN, DNS/DHCP/IPAM, load balancing, firewalling, segmentation, and secure remote access.
  • Ensure resilient connectivity to critical environments (e.g., NOC/SOC tooling, satellite ground segment interfaces, corporate services, partner interconnects).
  • Oversee network performance management, capacity planning, and lifecycle upgrades with minimal downtime.
  • Infrastructure Operations (Cloud + On‑Prem)

  • Own operations for compute, storage, and platform services across virtualization, container platforms, backup/restore, identity integration, and monitoring/observability.
  • Drive standardized build patterns (gold images, IaC, configuration management) and ensure reliable patching and vulnerability remediation.
  • Maintain operational runbooks, platform documentation, and support models across hybrid infrastructure.
  • Datacenter Operations

  • Manage physical datacenter operations including rack/stack, cabling, power/cooling coordination, asset management, hardware break/fix, spares strategy, and access controls.
  • Ensure datacenter compliance with safety, security, and operational best practices (e.g., access logs, visitor processes, maintenance scheduling).
  • Coordinate with facilities and vendors on maintenance windows and environmental monitoring.
  • Security, Risk, and Compliance

  • Partner with Cyber Security and compliance to implement and operate controls such as network segmentation,…
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