CIRA Technical Manager for Cyber Solutions

Join CIRA as the Technical Manager for Cyber Solutions and lead initiatives that fortify Canada's digital infrastructure. Focus on delivering exceptional technical solutions and customer service excellence.
As a Technical Manager at CIRA, you will be pivotal in driving the success of the Cyber-DNS team, spearheading professional services, and enhancing client relationships. You will address complex technical issues, guide customers through installations, and lead product training sessions, ensuring an optimal experience. Your ability to communicate with technical and business audiences will aid in advancing service effectiveness and collaboration.

Key Responsibilities:

• Lead and mentor the technical solutions staff

• Ensure high-quality service delivery and project outcomes

• Troubleshoot and resolve technical challenges promptly

• Conduct training and workshops for product usage

• Build strong relationships with clients for proactive service
Requirements:

• Bachelor's degree in a relevant technical field

• Minimum 5 years in customer-facing technical support

• At least 3 years in a management capacity

• Strong focus on client satisfaction and project management

• Proficient communication skills in English and French
Elevate cybersecurity solutions and customer engagement as CIRA's Technical Manager for Cyber Solutions!
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