Technical Support Expert Fortinet

Fortinet seeks a Technical Support Expert to provide top-notch customer service and technical support. This role is ideal for those enthusiastic about resolving technical challenges with Fortinet’s advanced security technologies.
As a Technical Support Expert, you will assist customers with products like Forti Mail and Forti Sandbox, addressing troubleshooting needs and configuration analysis. You will play a supportive role that enhances both your knowledge of network security and client satisfaction. This position allows for personal growth while working within a dynamic team at Fortinet.

Key Responsibilities:

• Offer technical support via phone and online platforms

• Analyze packet traces and recommend corrective actions

• Educate clients on product usage and network knowledge gaps

• Consult technical documentation for problem resolution

• Ensure effective case management until closure
Requirements:

• 1-2 years in technical support or system administration

• Educational background in Computer Science or similar

• Proficient in multiple operating systems:
Windows, OSX, Linux

• Strong troubleshooting abilities and communication skills

• Good understanding of networking protocols and technology
Approach technical challenges head-on at Fortinet, providing essential support to customers and honed expertise.
#J-18808-Ljbffr