Senior Network Support Specialist

Senior Network Support Specialist

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers:
Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process.

In addition to the position being staffed, this competition may be used to fill similar opportunities (Regular or Term) that become available at the same job grade. If you’re interested in this type of role, we encourage you to apply.

What you will do
As a Senior Network Support Specialist, you will provide ongoing technical support, maintenance and improvement to the Bank’s networking solutions and work with the Ottawa team or partners to fix issues, related to Microsoft’s Office 365 Cloud platform (SharePoint Online, Exchange Online, MS Teams, One Drive etc.) You will also be providing support the evolution of the Bank’s tools and monitor our Office 365 platform’s performance meanwhile ensuring appropriate follow-ups are done with relevant stakeholders to address arising issues.

You will be responsible to assist tuning and capacity planning of various solutions as well as be responsible for the coordination and implementation of changes to the production and test environments systems and products.

You will work closely with the network infrastructure group and the other collaboration tool and platform groups ensuring the highest level of systems support to the Bank.

More specifically, you will also:

• Participate in the planning, design and implementation of relevant architecture, hardware, software.
• Work autonomously to analyze diagnostic information and/or resolve uncommon or complex problems in a multi-functional setting, assessing and communicating technological issues that affect the functional or corporate level, and recommend solutions to more senior colleagues.
• Develop and maintain collaborative relationships with internal and external counterparts (partners, clients and suppliers) to support operational objectives
• Participate in functional and user experience testing.

What you need to succeed
You bring an advanced understanding of network platforms and internetworking architectures. You also have experience in performance and capacity monitoring for critical servers. You possess the ability to rank tasks per priority, meet deadlines and perform multiple tasks concurrently with strong relationships skills.

In addition, you have:

• Knowledge of Cisco IOS, Cisco Nexus OS, F5 load balancers and Infoblox DNS appliances
• Expert knowledge of VLAN, routers, switches, network protocols; e.g. IP, MPLS, IPSec
• Experience in supporting Enterprise Networks in an operational role

Nice-to-have

• Routing, Switching, and Load Balancing Experience
• Microsoft’s Office 365 Cloud platform
• Cisco ASA Firewall

Your education and experience
This position requires a bachelor’s degree in computer science, engineering or related discipline with a minimum of five years supporting critical cisco-based network environments or an equivalent combination of education and experience may be considered.

Innovative Mindset

We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing…