CCaaS Tech Lead Customer Experience

Position: CCaaS Tech Lead for Customer Experience
Join Accenture Song as a Technical Lead specializing in CCaaS and agentic AI solutions. Influence customer experience through robust technology implementation and innovative architectures.

In this key position, you’ll leverage over 7 years of engineering leadership to drive CCaaS projects and architectural solutions. Your expertise will guide teams through modernization efforts, ensuring effective communication with IT stakeholders and facilitating seamless integrations. Focusing on agentic AI will be essential to redefining customer engagement in a digital-first landscape.

Key Responsibilities:

• Own technical architectures for CCaaS platforms

• Lead modernization initiatives and ensure effective migrations

• Design agentic AI solutions for enhanced customer interactions

• Oversee integrations with enterprise systems

• Drive adherence to governance and delivery standards

Requirements:

• Minimum 7 years in technical roles

• Proven CCaaS implementation experience

• Deep knowledge of cloud and security concepts

• Experience with agentic AI frameworks

• Excellent stakeholder engagement skills

Shape the future of customer experiences at Accenture Song as a CCaaS Tech Lead.
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